Delivery & Returns
Standard Delivery is £4.80 and arrives within 2-3 working days
Express Delivery is £8.80 and arrives the next working day if ordered before 2 pm, Monday-Friday
Fresh Product Delivery orders containing fresh products require expedited shipping and cooled packaging, and are therefore subject to a small surcharge. These orders are only sent out Mon-Wed (to arrive Tue-Thur) to avoid fresh items being stuck with our courier over the weekend. We use British wool to insulate the box and deep-frozen ice to ensure that your fresh goods arrive in perfect condition.
We deliver to UK Mainland and orders to Northern Ireland, Channel Islands, Isle of Man, and other territories might be subject to surcharges. Please contact us if you have any questions: email@example.com
All subscriptions include free delivery in the price. Please note that we unfortunately cannot send subscriptions outside the UK mainland at present.
ORDERS FOR MULTIPLE GIFTS
Multiple Gift Collections We deliver each gift collection in a separate, packed box, ready to hand over to the lucky recipient. If you're ordering multiple gifts in the same order, a surcharge of £2 per gift will be added to cover the cost of additional postage and packaging.
Multiple Delivery Addresses If you are sending gifts to multiple delivery addresses we reserve the right to add additional shipping charges once we receive your order.
ADDITIONAL SHIPPING OPTIONS WITHIN CENTRAL LONDON
All of the above options are available in Central London. In addition we offer the following options for added flexibility:
Instant Delivery is £15 and arrives within 4 hours if ordered before 2 pm, Monday-Friday
Evening Delivery is £15 and arrives between 7-8 pm the next day if ordered before 2 pm, Sunday-Thursday
We currently offer Instant and Evening deliveries to the following London postcodes: W1, SW1, SW8, SW9, NW1, N1, EC1, EC2, EC3, EC4, E1, E2, E8, E14, SE1, SE4, SE5, SE8, SE10, SE11, SE14, SE15, SE16, SE17, SE22.
SHIPPING TO THE EUROPEAN UNION
International Delivery is £15 and arrives within 2-5 working days. Unfortunately we cannot ship fresh products require chilling to the EU and we cannot guarantee that they arrive in perfect condition.
We rely on your feedback to improve our delivery options - let us know your thoughts at: firstname.lastname@example.org
RETURNS & REFUNDS
If you receive an item that is not satisfactory for any reason, please contact us at email@example.com and we will try to make things right straight away.
We welcome returns within 14 days with a proof of purchase. If 14 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned, but we'll of course compensate you in the rare instance that a product received is faulty or otherwise unsatisfactory.
To return your product, please post your product to: 11B Dock Street, London, E1 8JN, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Please consider using a trackable shipping service or purchasing shipping insurance if you're returning an expensive item as we cannot take responsibility for items lost in the post.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Please note that refunds can take up to 10 business days to be processed and appear on your card or bank account statement.
If you have any problems or require more information, please contact us at firstname.lastname@example.org.